1. Who we are

EasyInfoGuide (“we”, “us”, “our”) runs easyinfoguide.com, an independent website offering free guides and paid help and training for Adobe software. We are based in Stockton, California, USA.

This policy explains what personal information we collect when you visit our website, call us, email us or use our paid services, and how we use and protect it.

2. Information we collect

Information you give us

• Contact details: your name, email address and phone number when you call, email or fill in a form.
• Details about your problem: which Adobe app you use, its version, your operating system, error messages and anything else you describe. If you send screenshots, we receive whatever is visible in them.
• Payment details: if you buy a paid service, payments are handled by [payment provider, e.g. Stripe or PayPal]. We receive confirmation of payment, the amount and limited details such as the last four digits of a card. We do not see or store full card numbers.
• Call notes: when you call, we may note your name, number, the time of the call and a short summary of the issue so we can follow up. [If you record calls, say so here and tell callers at the start of each call.]

Information collected automatically

• Your IP address, browser type, device type and approximate location (city or region).
• The pages you visit, how long you stay and the website that referred you.
• Information from cookies and similar technologies (see section 5).

3. What we never ask for

To keep your accounts safe, we will never ask you for:

• your Adobe ID password or any other account password
• full credit or debit card numbers by phone, email or chat
• bank login details, Social Security numbers or government ID numbers
• one-time verification codes sent to your phone or email

If someone claiming to be EasyInfoGuide asks for any of these, please don’t share them, and let us know at info@easyinfoguide.com.

4. How we use information

• To answer your questions and provide the help or training you asked for.
• To follow up on an open request, including calling or emailing you back when you ask us to.
• To process payments, send receipts and handle refunds.
• To run, secure and improve our website and guides.
• To prevent fraud and misuse, and to meet legal obligations.

For visitors in the UK, EU and similar regions, we rely on these legal bases: performing a contract with you (providing a service you requested), our legitimate interests (running and improving our website and keeping it secure), your consent (for non-essential cookies and optional marketing), and legal obligations.

5. Cookies and analytics

Cookies are small files saved by your browser. We use:

You can block or delete cookies in your browser settings. Blocking essential cookies may stop parts of the site from working. [If you use a cookie banner, mention it here.]

We don’t use advertising cookies to track you across other websites [update this if you add ad or remarketing tags].

6. When we share information

We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We share it only with:

• Service providers who help us run the business, such as website hosting, email, phone, payment processing and analytics. They may use your information only to provide their service to us.
• Authorities when the law requires it, or to protect our rights, our users or the public.
• A new owner if EasyInfoGuide is sold or merged, under the same protections described here.

We don’t share your information with Adobe Inc.

7. How long we keep it

We keep support records (contact details, notes and messages) for [24 months] after your last contact, so we can help if the same problem returns. Payment records are kept as long as tax and accounting laws require, usually up to 7 years. You can ask us to delete your information sooner (see section 9).

8. How we protect it

We use reasonable safeguards, including encrypted (HTTPS) connections, access limited to people who need it, and reputable service providers. No system is completely secure, so please avoid sending passwords or other sensitive data in emails or screenshots.

9. Your privacy rights

Wherever you live, you can ask us to:

• tell you what personal information we hold about you and send you a copy
• correct information that’s wrong
• delete your information, unless we must keep it by law
• stop sending you any optional emails

California residents

Under the California Consumer Privacy Act (as amended by the CPRA), you have the right to know, delete and correct your personal information, to opt out of its sale or sharing (we don’t sell or share it), to limit use of sensitive information, and not to be treated differently for using these rights. You can use an authorized agent to make a request for you.

Canada

Under PIPEDA and applicable provincial laws, you can access and correct your personal information and withdraw consent, subject to legal limits.

United Kingdom and EU

Under the UK GDPR and EU GDPR, you also have the right to restrict or object to processing, to data portability, and to complain to your data protection authority (in the UK, the Information Commissioner’s Office).

To make a request, email info@easyinfoguide.com or call 1-800-319-0494. We may need to confirm your identity first, and we’ll reply within 30 days (45 days for California requests).

10. Calls, emails and messages

We only call, email or text you about a request you made, such as a callback or a follow-up on your issue. We don’t make unsolicited sales calls. If you no longer want us to contact you, tell us on the call or email info@easyinfoguide.com, and we’ll stop.

The phone number 1-800-319-0494 belongs to EasyInfoGuide. It is not an Adobe number.

11. Children’s privacy

Our website and services are meant for adults. We don’t knowingly collect personal information from children under 13 (or under 16 in the UK and EU). If you think a child has given us information, contact us and we’ll delete it.

12. International visitors

We are based in the United States, and our service providers may store information in the US or other countries. If you contact us from Canada, the UK or elsewhere, your information may be transferred to and processed in the US, with safeguards required by applicable law.

13. Changes to this policy

We may update this policy from time to time. When we do, we’ll change the “Last updated” date at the top. If a change is significant, we’ll make it clear on this page.

14. Contact us