How To Fix Adobe Creative Cloud Stuck on the Loading Screen During Installation

Adobe Creative Cloud: The go-to suite for creatives around the globe But during the installation process, a problem that often occurs is the loading screen stuck. Consequently, it can break workflows and cause frustration. This blog post explains what causes this issue along with ways to fix it.

Read: How to Fix Adobe Acrobat Error Code 12000?

Why Is Adobe Creative Cloud Stuck on the Loading Screen

1. Missing or Corrupted Installation Files: If the installation files are corrupt or missing then the application may hang during the installation process. Usually, this problem occurs when your download is interrupted or your installer does not fully complete downloading.
2. Antivirus or Firewall Interference: Security software can sometimes generate a false positive and block the Creative Cloud installation process, assuming it to be a potential threat.
3. Lack of Internet Connection: A weak or intermittent internet connection can stop the installer from retrieving required files or finishing the installation process.
4. Outdated Operating System or Drivers: So please make sure that the system software (OS) and drivers are updated. Using older versions could lead to compatibility errors.
5. Interfering Background Applications: Other programs that may be running and trying to access system resources can interfere with the installation.
6. System Resources Not Available: The loading screen problem can also be due to low disk space or insufficient memory.

Fix Adobe Creative Cloud Stuck on the Loading Screen

1. Restart Your Computer

• A simple reboot can fix temporary glitches or conflicts that may leave the installer hanging.

1. Make Sure You Have Your Internet Connection:

• A high-speed internet connection is a must If you can, use a wired connection or reset your router.

1. Disable Antivirus and Firewall Temporarily:

• Disable your antivirus or firewall temporarily.
• Retry the installation.
• Once the installation is finished, re-enable your security software.

1. Clear Creative Cloud Cache:

Cached files from a previous – and failed to install – installation, are the cause of troubles sometimes. Here’s how to do so:

• Go to the following folders according to your OS:
  • Windows: C:\Users\YourUsername\AppData\Local\Adobe\OOBE\
  • Mac: ~/Library/Application Support/Adobe/OOBE/
• Delete the folder named OOBE.
• Restart the installer.

1. Use Adobe Creative Cloud Cleaner Tool:

If that did not help, like the previous option, use the Adobe Creative Cloud Cleaner Tool to clean telling installations leftovers:

• Get the tool from Adobe’s official website.
• Simply follow the instructions on-screen to clean your system.
• Reinstall Creative Cloud.

1. System update and driver update:

• It might just be that your OS, graphics drivers, and most critical pieces of software are out of date. This helps to ensure compatibility with Adobe Creative Cloud.

1. Free Up Disk Space:

• Make sure that you have enough disk space for the installation. Adobe advises you to have a minimum of 10GB of free space for Creative Cloud.

1. End Conflicting Processes:

• Close unnecessary applications and processes using Task Manager (on Windows) or Activity Monitor (on Mac) and try the installation again.

1. Run as Administrator:

• On Windows, right-click and choose Run as Administrator on the installer. This is to make sure that the installer has the proper permissions to finish the installation procedure.

1. Re-download the Installer:

• If that doesn’t work, delete the existing install and then download a new copy from the Adobe website. Corrupted or incomplete downloads are very often at the root.

When to Reach Out to Adobe Support:

If you’ve attempted all the above solutions and are still having issues, it may be time for you to get in touch with Adobe Support. Give them info like the specs of your system, error messages, and what you’ve already tried. Adobe’s technical team is better equipped to diagnose and resolve the problem.

Conclusion:

Stuck on the loading screen while installing Adobe Creative Cloud is frustrating, but it is a solvable problem. The tools above will help you resolve this issue so that you can get back to creating in no time! To avoid future issues, always check that your system meets Adobe’s requirements — and keep your software and drivers up to date.